Technical Support Representative - IT/Software - Dubai

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Job Summary: Technical Support Representative - Dubai

An IT/Software company in Dubai is seeking an experienced Technical Support Representative with a strong customer focus. This mid-career role involves managing incoming support calls, providing technical assistance, building customer relationships, generating sales leads, and ensuring overall customer satisfaction. The ideal candidate will have significant experience in a similar role and excellent communication skills.

Key Details:

• Industry: IT/Computers - Software
• Career Level: Mid Career
• Job Location: Dubai, UAE
• Required Experience: 5 - 7 Years
• Job Type: Full Time
• Gender: Any
• Salary: Unspecified

Responsibilities:

• Manage a high volume of incoming customer phone calls efficiently.
• Identify opportunities and generate sales leads during customer interactions.
• Assess customer needs thoroughly to ensure satisfaction and provide appropriate solutions.
• Build and maintain trust with customer accounts through clear and interactive communication.
• Deliver accurate, valid, and complete information using appropriate tools and methods.
• Achieve personal and team targets for sales and call handling quotas.
• Address and resolve customer complaints effectively, providing alternatives and follow-up.
• Maintain detailed records of customer interactions, process accounts, and manage documentation.
• Adhere strictly to communication procedures, guidelines, and policies.
• Proactively engage customers to enhance their experience.

Requirements:

• Experience: 5-7 years of proven experience in customer support or technical support roles, preferably in IT/Software.
• Excellent phone handling, active listening, and communication skills.
• Strong ability to build rapport and trust with customers.
• Experience in identifying customer needs and potentially generating sales leads.
• Proficient in using CRM systems and standard office software.
• Ability to multitask, prioritize workload, and manage time effectively.
• Strong problem-solving and complaint resolution skills.

How to Apply:

Interested candidates should send their CV via WhatsApp (preferred as per description) or Email.

• WhatsApp: +971 56 605 3205
• Email: hr.shobeemp@gmail.com

Please clearly mention the position "Technical Support Representative" when applying.