Guest Relations Officer Job
This Job Post Has Expired
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
Key Details:
- Industry: Hotels/Restaurant
- Career Level: Mid Career
- Job Location: Dubai, UAE (On-Site)
- Experience: 2 - 5 Years
- Job Type: Full Time
- Gender: Any (Male/Female)
- Education: Not specified
- Language: Not specified
Salary & Benefits:
- Original Salary Listing: Unspecified
- Estimated Market Salary Range: Unspecified
- Benefits:
- Health Insurance
- Paid Leave (Annual, Sick, Parental, etc. as per UAE Labour Law)
- Public Holidays
- End of Service Gratuity
- Accommodation or Housing Allowance (Common UAE Benefit)
- Transportation Allowance or Provided Transport (Common UAE Benefit)
Key Responsibilities:
- Review arrival lists to welcome guests.
- Attend to special guests (e.g., VIPs) and answer their inquiries.
- Help prepare welcome folders with collateral (e.g., room service menus, area descriptions).
- Provide information about amenities, area and venues and promote services.
- Anticipate guest needs and build rapport with customers.
- Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages).
- Address customer complaints and escalate to Guest Relations Manager when needed.
- Record information in the logbook daily.
- Ensure compliance with health and quality standards.
Requirements:
- Detail-oriented and proactive.
- Able to provide high-quality service to hotel customers.
- Able to address complaints and go the extra mile to make sure guests are satisfied.
- 2 - 5 Years experience as a Guest Relations Officer or similar role.
How to Apply:
Send your CV via email or WhatsApp. We invite you to share your CV on WhatsApp at +971529456306.
Email: hr@favevents.online
WhatsApp: +971529456306
