Call Center Representative - Dubai

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Job Summary: Call Center Representative - Dubai

We are looking for a **Call Center Representative** in Dubai who will act as the liaison between our company (potentially in the Import/Export sector) and its current and potential customers. The successful candidate will take ownership of effectively solving customer issues, complaints, and inquiries, always prioritizing customer satisfaction.

Key Details:

• Industry: Import/Export / Customer Service / Call Center
• Career Level: Mid Career
• Job Location: Dubai, UAE
• Required Experience: 1 - 2 Years
• Job Type: Full Time
• Gender: Any
• Salary: Unspecified

Responsibilities:

• Answer incoming calls professionally and respond promptly to customer inquiries.
• Conduct outbound calls for follow-ups, surveys, or potential sales leads.
• Resolve product or service problems by clarifying concerns, identifying causes, and offering effective solutions.
• Maintain accurate and detailed records of customer interactions using call center software or CRM systems.
• Strive to meet or exceed performance metrics (e.g., call handling time, resolution rate, customer satisfaction scores).
• Follow provided communication scripts and adhere to all company procedures and policies.
• Escalate complex or unresolved issues to the appropriate team or supervisor for resolution.
• Keep updated on product information, current promotions, and company policies.
• Contribute feedback aimed at improving overall customer experience and call center processes.

Requirements:

• Proven experience in customer service or as a call center representative (1-2 years).
• Excellent verbal communication skills, active listening, and professional phone etiquette.
• Strong problem-solving skills and ability to handle complaints effectively.
• Customer-focused attitude with the ability to remain calm and empathetic.
• Familiarity with CRM systems and general call center practices.
• Ability to follow scripts and procedures accurately.
• Good time management skills and ability to meet targets.

Salary:

• Salary for this position is unspecified. Please discuss during the application process.

How to Apply:

Interested candidates should send their CV via WhatsApp.

• WhatsApp: +971 56 605 3205

Please send your CV via WhatsApp to +971566053205.