Job listing
Customer Service Supervisor
Customer Service Supervisor -- Full Time job in Dubai, United Arab Emirates. Estimated market salary: AED 15,000-60,000/month. Apply via WhatsApp on +971525577101 or by email to info.jamal.feasibility.studies@gmail.com. Application deadline: 26 Sep 2026.
Recruiter: A Group
Location: Dubai, United Arab Emirates
Posted: 04 Sep 2026
Last verified: 04 Sep 2026
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About the Organisation
A Group is the employer listed on the original classifieds posting. Full organisational details may be confirmed directly with the employer during application.
Job Summary
A Group is hiring a Customer Service Supervisor based in Dubai, United Arab Emirates within the market research sector on a full time basis.
Key Details
- Job Title: Customer Service Supervisor
- Location: Dubai, United Arab Emirates
- Industry: Market Research
- Employment Type: Full Time
- Experience: 1 - 2 Years
- Salary: Not specified by employer
- Application Deadline: 26 Sep 2026
Job Description
A well-established company is hiring an experienced and customer-focused Customer Service Supervisor to lead the customer service team, monitor daily operations, handle escalated concerns, and ensure customers receive timely and effective support.
ResponsibilitiesSupervise and coordinate daily activities of the customer service team.Assign tasks and monitor staff attendance, productivity, and performance.Set team targets and monitor key performance indicators.Handle escalated customer complaints and resolve issues promptly.Monitor customer interactions to maintain service quality.Provide coaching, guidance, and feedback to team members.Conduct team briefings and support staff training.Prepare daily, weekly, and monthly performance reports.Coordinate with sales, operations, and other departments to resolve customer issues.Monitor response times, resolution rates, and customer satisfaction.Identify recurring customer issues and recommend process improvements.Ensure staff follow company policies, procedures, and service standards.Maintain accurate customer records and service documentation.Motivate team members and maintain a positive working environment.Assist management with customer service improvement initiatives.RequirementsPrevious experience in customer service, call center, telesales, or a similar role.Experience in a supervisory or team-leader position is preferred.Strong leadership and team-management skills.Excellent communication and interpersonal abilities.Good problem-solving and conflict-resolution skills.Strong customer-service orientation.Basic to good knowledge of CRM and customer service systems.Good computer and MS Office skills.Ability to work under pressure and meet team targets.UAE experience is an advantage.Ability to work flexible shifts when required.
Interested candidates can send their updated CV to info.jamal.feasibility.studies@gmail.com
Key Responsibilities
- Perform assigned duties in line with employer standards.
- Follow all applicable UAE Labour Law and workplace policies.
- Coordinate with team members and report to your line manager.
Qualifications and Requirements
- 1 - 2 Years of experience in a related role
- Experience in a supervisory or team-leader position is preferred
Skills
- MS Office
- Communication
- Customer service
- Problem solving
- Sales
- Leadership
Market Reference
Industry estimate, not employer-stated. Typical monthly salary for similar roles in the UAE: AED 15,000 - 60,000 / month. Actual offers depend on experience, qualifications, and the specific employer.
Reference: The National's UAE Salary Guide 2026 (data: Michael Page) (2026).
Frequently Asked Questions
Where is this Customer Service Supervisor job located?
The role is based in Dubai, United Arab Emirates.
What is the employment type?
This is a full time position.
How do I apply for this Customer Service Supervisor role?
You can apply via WhatsApp on +971525577101, by email to info.jamal.feasibility.studies@gmail.com. Please mention the job title in your first message.
How to Apply
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