Job listing
Call Center Supervisor
Call Center Supervisor -- Full Time job in Dubai, United Arab Emirates. Estimated market salary: AED 2,500-7,000/month. Apply via WhatsApp on +971582297907 or by email to hr.anikaglobal@gmail.com. Application deadline: 26 Sep 2026.
Recruiter: A Group
Location: Dubai, United Arab Emirates
Posted: 04 Sep 2026
Last verified: 04 Sep 2026
Safety tip: Mahna Jobs never charges candidates to apply. Never pay a fee for a job or interview.
About the Organisation
A Group is the employer listed on the original classifieds posting. Full organisational details may be confirmed directly with the employer during application.
Job Summary
A Group is hiring a Call Center Supervisor based in Dubai, United Arab Emirates within the hotels/restaurant sector on a full time basis.
Key Details
- Job Title: Call Center Supervisor
- Location: Dubai, United Arab Emirates
- Industry: Hotels/Restaurant
- Employment Type: Full Time
- Experience: 1 - 2 Years
- Salary: Not specified by employer
- Application Deadline: 26 Sep 2026
Job Description
A well-established company is hiring an experienced and motivated Call Center Supervisor to manage daily call center operations, supervise customer service agents, monitor performance, and ensure high-quality customer support. The ideal candidate should have strong leadership, communication, and problem-solving skills.
ResponsibilitiesSupervise and coordinate the daily activities of call center agents.Assign tasks, monitor attendance, and manage team schedules.Monitor calls and agent performance to maintain service quality.Set daily and weekly team targets and follow up on performance.Provide coaching, guidance, and feedback to team members.Handle escalated customer complaints and complex inquiries.Monitor KPIs such as call volume, response time, resolution rate, and customer satisfaction.Prepare daily, weekly, and monthly performance reports.Ensure agents follow company policies, procedures, and communication standards.Coordinate with other departments to resolve customer issues.Identify performance gaps and arrange appropriate training or coaching.Maintain accurate records of customer interactions and team performance.Motivate the team and maintain a positive working environment.Assist management with improving customer service processes.Perform other duties assigned by management.RequirementsPrevious experience as a Call Center Supervisor, Team Leader, or Senior Call Center Agent.Experience in customer service, BPO, or contact center operations.Strong leadership and team-management skills.Excellent spoken and written English.Good knowledge of call center KPIs and performance monitoring.Strong communication, negotiation, and problem-solving abilities.Good computer skills and familiarity with CRM/call center systems.Ability to work under pressure and meet targets.UAE experience is an advantage.Ability to work shifts, weekends, or holidays when required.
Interested candidates can send their updated CV for consideration.hr.anikaglobal@gmail.com
Key Responsibilities
- The ideal candidate should have strong leadership, communication, and problem-solving skills.
Qualifications and Requirements
- 1 - 2 Years of experience in a related role
- Experience in customer service, BPO, or contact center operations
Typical qualifications for similar roles
Industry-typical, not employer-stated. These are commonly expected for similar roles in the UAE; the actual employer's requirements may differ.
- Hospitality diploma or equivalent industry experience
- Customer-service orientation
- Strong English communication skills
Skills
- Communication
- Customer service
- Problem solving
- Negotiation
- Leadership
Market Reference
Industry estimate, not employer-stated. Typical monthly salary for similar roles in the UAE: AED 2,500 - 7,000 / month. Actual offers depend on experience, qualifications, and the specific employer.
Frequently Asked Questions
Where is this Call Center Supervisor job located?
The role is based in Dubai, United Arab Emirates.
What is the employment type?
This is a full time position.
How do I apply for this Call Center Supervisor role?
You can apply via WhatsApp on +971582297907, by email to hr.anikaglobal@gmail.com. Please mention the job title in your first message.
How to Apply
Please share your CV via WhatsApp or Email using the buttons below.
Please mention the job title in your first message or email subject line.
Social Plugin