Reservation Agent Job
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We are looking for a detail-oriented and insightful Reservation Agent to assist our customers with their booking needs in Dubai, UAE. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
Key Details:
- Industry: Travel/Tourism
- Career Level: Mid Career
- Job Location: Dubai, UAE (On-Site)
- Experience: 1 - 2 Years
- Job Type: Full Time
- Gender: Any (Male/Female)
- Education: Not specified
- Language: Not specified
Salary & Benefits:
- Original Salary Listing: Unspecified
- Estimated Market Salary Range: AED 4,000 - AED 7,000 per month (Based on estimated range for similar roles with 1-2 years experience in UAE/Dubai)
- Benefits:
- Health Insurance
- Paid Leave (Annual, Sick, Parental, etc. as per UAE Labour Law)
- Public Holidays
- End of Service Gratuity
- Accommodation or Housing Allowance (Common UAE Benefit)
- Transportation Allowance or Provided Transport (Common UAE Benefit)
Responsibilities:
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
Requirements:
- Detail-oriented and insightful.
- Able to assist customers with booking needs.
- Able to provide various planning and booking services.
- Able to work with minimal supervision.
- Excellent customer service skills.
- Able to up-sell.
- Excellent knowledge of deals and savings available to customers.
- 1 - 2 Years experience as a Reservation Agent or similar role.
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