Customer Service Executive - Consumer Goods - Deira, Dubai

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Now Hiring: Customer Service Executive - Consumer Goods (Deira, Dubai)

We are seeking a dedicated and customer-focused **Customer Service Executive** to join our growing team in the consumer goods sector, based in **Deira, Dubai**. If you’re passionate about helping people and solving problems, this role is for you!

Key Details:

• Industry: Consumer Goods / Retail
• Career Level: Entry Level
• Job Location: Deira, Dubai, UAE
• Experience: Less than 1 Year (Previous experience is a plus)
• Job Type: Full Time (Flexible Hours including weekends possible)
• Gender: Any
• Education: High school diploma or higher (Bachelor's preferred)
• Salary: Unspecified (Competitive salary package)

Key Responsibilities:

• 📞 Respond to customer inquiries promptly and professionally via phone, email, and chat.
• 🛠️ Resolve customer complaints effectively, ensuring customer satisfaction remains high.
• 🔄 Process customer orders, returns, and exchanges accurately and efficiently.
• 📝 Maintain accurate records of all customer interactions and transactions using CRM systems.
• 🤝 Coordinate with internal departments (like logistics and finance) to ensure timely deliveries and effective solutions for customers.

Requirements:

• 🎓 High school diploma or equivalent required; Bachelor’s degree is preferred.
• ⭐ Previous experience in customer service or a related field is a plus, but not essential.
• 🗣️ Excellent communication (verbal & written) and strong problem-solving skills.
• 🧘 Ability to multitask effectively and stay calm under pressure.
• 💻 Proficiency in basic computer systems and familiarity with CRM tools.
• 😊 A friendly, positive attitude and a passion for helping customers.
• ⏰ Willingness to work flexible hours, potentially including weekends and holidays.

What We Offer:

• Competitive salary package
• Career growth opportunities
• Supportive and friendly work environment
• Employee discounts and benefits (where applicable)

How to Apply:

Join our team and help us deliver exceptional customer experiences! Send your CV via Email or WhatsApp.

• Email: info.salma.marketing.ae@gmail.com
• WhatsApp: +971 56 461 2915

Important: If applying via email, please use the subject line "Application for Customer Service Executive – Consumer Goods Sector".